Talk to us

Four mailboxes, each read by a person. Picking the right one is the difference between an answer tomorrow and an answer next week.

  • Help with the app or your account

    Can't sign in, something's broken, you want your account deleted, or you're not sure what happened. Write from the address on your account if you can — it saves a round trip.

    support@placeandti.me

    Or start at Support.

  • Safety

    A date that went wrong, someone who won't leave you alone, or anything that made you feel unsafe. This one is watched separately and jumps the queue. If you're in immediate danger, call 911 first.

    safety@placeandti.me

  • Venues and operators

    You run a place and want to be on the map, or you already are and need something changed — hours, photos, who on your team has access.

    venues@placeandti.me

    Or start at Partners.

  • Press, partnerships, everything else

    Journalists, investors, people who want to work with us, and anything that doesn't fit the other three. We don't have a separate press address — this is it.

    hello@placeandti.me

    Or start at Press.

A few things worth knowing

  • We're small. We aim to reply within a couple of business days. That's what we're aiming at, not a service level we've sold you.
  • We'll never ask for your password. If a message claiming to be Place and Time asks for one, it isn't us — forward it to support@placeandti.me.
  • Want us to stop emailing you? You don't have to ask a person — do it here, and it takes effect straight away.